September 15, 2019

R Strands for Rebuilding Trust: A Quick Quiz to Test Your Trust Level With Your Team

"team of climbers on the summit"

Does Your Team Trust You? Take the Assessment Below to Find Out.

In today’s business world, leaders are finding that rebuilding trust…once broken can be a daunting task…one tiny thing happens or a wrong word spoken and trust goes flying out the window.  While there are numerous trust building and team building activities available today, I believe it is important to assess your current level of trust with your team before pursuing things such as outdoor trust building activities, retreats or even a conversation addressing any questions about trust.

When it comes to building trust, there are some very important things that employees are looking for in a leader, and they include (but are not limited to):

  1. A sense of safety.
  2. A sense that you are honest and truthful.
  3. A belief that you will make sacrifices, even put yourself and your job at risk for them.
  4. A sense that the team has a shared interest with each other AND with you…that you are all on the same page, moving in the same direction because you do share a common bond/interest.
  5. The ability to have open, honest and candid communication with you without feeling a fear of punitive action.
  6. A faith that you are leading them to a positive outcome (things may be shaky, but they know you are not going to leave them high and dry or throw them under the bus).
  7. A sense of confidence in your ability as a leader
  8. A feeling of authority…knowing that you are “in charge” but that you are not a dictator or a bully.
  9. A belief that know what you are doing…that you are competent at the job you are doing.
  10. A belief that you will honor your promises…and that if the promises don’t pan out, you will apologize and admit your shortcomings.

So, if you are a leader, and you are wondering how trustworthy you are, take this quick assessment.  When you complete the assessment, add up the number of “yes” answers you check and you will be directed to a page to give you an honest breakdown on how your team may feel about  you at this time. The only way to begin to rebuild trust is to become aware of your trust level at this time with your team and begin working on those things which may seem tiny to you but HUGE to your team members.  It may also be helpful to have a team member you trust take the assessment on your behalf to give you an honest read on how the team may feel.

For another great post on strategies for building trust, visit this blog.

Trust Assessment

Please honestly answer "yes" or "no" to the following statements to determine if you are inspiring trust in your team. Before you hit the submit button, calculate the number of "yes" answers you chose. The assessment results with an explanation of your score will appear once you hit the submit button.

How to Get People to Know, Like and Trust You: Part 3: How to Get People to Trust You

Trust is the new ROI

Ever thought of building trust as a way to build up your bottom line profits?

Have you ever thought about building trust?

In this day and age, we are viewable anywhere and almost at any time of the day…You Tube, Facebook, Twitter and friends have made that possible.  And…if you want to build a thriving enterprise, as the leader of the company, people HAVE to know they can count on you.

So, how do you really build trust?  The answer is so simple, but it is so hard to live every day.

Let’s just keep this simple:

THE DO LIST:

1.  Trust yourself and your abilities.

2. Show respect to others.

3. Show up early for each and every event.

4. Talk straight…don’t sugar coat your message.

5. Take responsibility and admit it when you make a mistake.

6. Hold YOURSELF accountable…AND ask others to hold you accountable and call you on your stuff when you slip.

7.  Don’t EVER make promises.  When you hear the word “promise”…RUN!  In this day and age, we just cannot make promises.  Anything can happen (even a natural disaster) that can break the promise.

8.  Be brief and crystal clear in your communication.  Repeat what you said 3 times to people.

9.  Follow up on each thing you said you would follow up on.

10.  Do it NOW!  Or…for heaven’s sake…delegate it!

11.  Be out in the open and as accessible as possible.

12.  When someone tells you something in confidence, keep it locked away deep in your heart.  Even if you tell your spouse, you just broke trust.

13.  Be consistent and predictable…with your mood, decisions and the way you treat people.

14.  Listen and listen carefully.

15.  Be coachable…if you are not, then hire a coach!

THE DON’T LIST (THESE ARE GUARANTEED TO DESTROY YOUR TRUST)

1. Lie  (both white lies and fish tales count)

2. Hide behind your desk and lock yourself in your office for most of the day.

3.  Gossip about your employees to anyone who will listen.

4.  When an employee does something great, make sure to take credit for the success.  Hey…you are the owner of the company…it must be because of you!

5.  Blame other people for your mistakes.

6.  Be late for EVERY occasion (I can think of a few political leaders who live this one every day…oh…we can be late…we’re important! )

7.  Make promises and just don’t devlier.

8.  Keep making excuses as to why something is not done.

9.  Let your team and company just fall apart around you and sit with a dumbfounded look that says “Duh…what happened?”

10.  Be as muddy as you can in your communication and talk in circles…that really gets people confused.

11.  When you are asked a tough question, avoid it, walk around it and start talking about what YOU want to talk about.

12.  Write nasty emails to employees.

13.  Take a big top job just so that you can talk and have people hear you.

14.  Use company money to buy the best family tent and take your own personal vacations.

15.  Just be a jerk.  Treat everyone in your company like dirt…they don’t deserve your respect anyway…you’re the head guy…you can do what you want.

16.  Throw a big party with booze, women and the best adult services from zoomescorts.co.uk in your office at 5:00…that makes a great impression.

17.  Change your name…make sure to have at least 3 aliases.

18.  Change your mood every day…make people “guess” what mood will walk in the door.

19.  Play favorites and make sure the public knows who you like best!

20.  Don’t listen to anyone other than yourself…because…hey…you know it all!

21.  Interrupt people constantly…only you need the floor, because as 20 says…you know it all!  No one else needs to talk…just you.

This list sounds bizarre…right???  I’ve seen em all.

How to Get People to Know, Like and Trust You: Part 2: Do People Like You or Despise You?

Guess what?  It is not hard at all to get people to like you.  However, more often than not, many people exhibit behaviors which make others want to run from them when they see them.

I am going to present again a “do” and “don’t” list.  The “don’t list may sound ridiculous, but I have observed every single one of these behaviors in people…behaviors which made me not want to spend time with these people.  So, look at the list and see where you fit in.

The “Do List” (these behaviors will make people LOVE you!)

  1. Be curious about the other person.
  2. Write thank-you notes (this is becoming a lost art, and we need to bring this back!)
  3. Acknowledge people for their successes, and make it public.
  4. Listen closely.
  5. Smile and be open and warm.
  6. Ask people “How can I help you?” and then…go help them.
  7. Be interesting (without talking a great deal). When you have something to say, make it as interesting as possible.
  8. Remember people’s names (This is a weakness of mine, and my husband is helping me on this, but I do have to work on this one).
  9. Admit it when you are wrong.
  10. Walk your talk.
  11. Be gracious and grateful with the people in your life.
  12. Tell people how much you appreciate them (only if you are serious about this!)
  13. Have a sense of humor.  The best humor is one that is a bit self-depricating.

The “don’t list (This list may sound silly, but I have seen each of these in my lifetime.  You may think these are insignificant, but if you are someone who presents these behaviors, you are almost guaranteed to run people off!)

  1. Always have an ax to grind.
  2. Live with a huge chip (boulder size) on your shoulder.
  3. Talk about your problems ALL the time to anyone and everyone.
  4. Go to a friend’s house for a visit. Mess up their bathroom, bedroom and kitchen even if they’re having a renovation with the Cuisines Gatineau renovation company.
  5. When you visit friends, take your pets without asking.  Oh boy…that’s a great way to win friends.
  6. Don’t speak to people as you pass by them.  Ignore them as if they are invisible.
  7. Walk around with a permanent scowl on your face.
  8. Act like you know EVERYTHING about EVERY SUBJECT and make sure people know they are WRONG, WRONG, WRONG when they throw in an opinion!
  9. Constantly give unwanted advice to people (oh yeah…that one goes over really well).
  10. Talk non-stop…don’t let anyone get a word into the conversation.
  11. Interrupt people.
  12. When people are trying to give you hints that they don’t want to talk any longer, just keep talking.
  13. When people are physically walking away from you as a message they are finished with the conversation, keep following them around.
  14. Practice poor hygiene…don’t wash your hair, bathe, brush your teeth or use deodorant for at least 4-5 days
  15. Smoke in people’s homes without asking if it’s okay to do so.
  16. Brag about yourself constantly.
  17. Drop names of famous people you know to impress others.
  18. Spend at least 50% of the day gossiping about others.
  19. Spread rumors that are simply not true as a way to occupy your time.
  20. Be late for every occasion.
  21. Send a nasty email to a co-worker and copy 10 other people in on the email.
  22. Chew with your mouth open and talk while you have food in your mouth…watch it drop onto the table.
  23. Just “show up” at someone’s house uninvited for a week-end stay (this will irritate even your best friends and family members…people want to know if you are coming).
  24. Keep your house as messy and cluttered as possible, and don’t clean up when guests are visiting.
  25. Fill your car up with trash. Leave just enough room for a driver to drive your car.
  26. Roll your eyes during every conversation at least five times.
  27. When you are talking with someone, don’t make eye contact…scan the room to see if there is someone “better” to talk to…then, just walk away from the conversation so that you can rub elbows with the “more important” person.
  28. Go to a networking event and hang out at the food table. Let people know you are just there for the free food.
  29. Whine and complain A LOT!
  30. Always be the loudest, most obnoxious person in the room.
  31. Have a yelling fight with your spouse or family member in public.
  32. Make fun of other people and be sarcastic about them as a way of showing how funny you are.

If you are living with any of these negative behaviors, it is never too late to change.  Look at this entire list and just be honest with yourself about what you need to change..