September 21, 2018

Is Your Listening Style Hurting or Helping Your Company?

Ah yes…the old “Active Listening” seminar and training approach.  As Dr. Phil would say “How’s that workin’ for ya”?

For most people, these listening seminars and even coaching approaches are simply not working.  Why?  Because more often than not, the coach is not:

  1. Evaluating the client thoroughly enough before the first coaching call on his  true listening style and ability
  2. Calling the client on the carpet when he’s not listening but actually is multi-tasking during the coaching call
  3. Spotting repeating patterns in other life areas including belief systems, productivity challenges, biases and 5-6 other life areas which do have an impact on listening.

On March 23, Executive Coach Mandy Schumaker and I are going to coach one brave soul…Roger DeWitt, President of Coaching NYC on the topic of LISTENING:  How are your listening style and skills impacting the bottom line of your business?

Here are the details:

Title: TOUGH COACHING INTRODUCTORY CALLLISTENING:  How are your listening style and skills impacting the bottom line of your business?

Date: Wednesday, March 23 from 12:00 PM-1:00 PM EST

Location: Telephone Bridge Line

Client: Roger DeWitt, President of Coaching NYC

Coach: Executive Coach Bea Fields

Chief Facilitator: Executive Coach Mandy Schumaker

Following the coaching demonstration, Mandy Schumaker will be debriefing the coaching exercise and engaging with participants to further explore the topic of listening and the tools used during the coaching demo.  The approach we are going to be using is more than likely not one you have used or observed in the past.  With this approach, you will be able to coach a client for a minimum of 3 months on just this one topic.

Join us on March 23 at 12:00 EST  by registering for our free introductory call

At the end of the call, participants will receive:

  • 3 sample assessments you can use to evaluate your clients natural listening and focusing style
  • 3 resources for additional reading
  • Handouts to guide you when coaching a client on the topic of listening
  • 10 coaching questions you can use, starting today to help your clients fine tune their listening
  • A list of 5 activities to offer as field work to your clients following a coaching call to dramatically improve and enhance deep, global listening
    Register today for our free introductory call

Are you REALLY listening?

This short article by the title of So You Think You’re a Good Listener by Harvard Business Review may be concise but powerful (amazing how a point can get across with a less is more approach). The article points out that the main reason for poor listening ties directly back to a manager’s receptiveness to hearing bad news, difficult issues or criticism. As a result, employees say that they avoid giving the boss or manager anything but the good stuff.

There are a few other wedges which get in the way of solid listening, including. Look at this list and consider which ones apply to you:

1) You are distracted by noise, overwhelm or a lack of time

2) You are way too busy formulating your response

3) You are biased about the people you listen to and those you don’t

4) You are listening through a veil of “What’s in it for me?”

5) You are interrupting people to get to a quick solutions because time is scarce

6) You are living with your own assumptions about this situation or person

7) You completely miss the point that someone is making, because you know your thoughts are the only ones worth paying attention to

8)And finally…the one from Harvard Business Review…You just don’t want to hear bad news

A great practice is one that my coach gave me over a year ago: Live one day and just listen. Rather than dole out advice or cut people off, simply respond by saying “I understand” or “I hear you”. Don’t interrupt people and try to finish their sentence or give any ideas…just listen. The more you listen, the more you will understand the full context of the message being delivered..